At Silverwing Ventures Private Limited (“we,” “our,” “us”), the creators of Threadnests, we work around the clock to make the shopping experience more convenient for our users (“you”, or “your”). We understand that shopping decisions can change, and cancellations may be necessary. If you wish to cancel an order, it must be done before the processing stage begins. Once an order moves to fulfillment, cancellation may not be possible. We strive to accommodate cancellation requests while ensuring a smooth shopping experience. For any assistance, our customer support team is happy to guide you through the process.
To cancel an order, reach out to our support team with the necessary details. Cancellation requests must be submitted before the order moves to fulfillment. Once a request is approved, we will process the refund based on eligibility. If cancellation is not possible, alternative solutions may be offered. We aim to ensure a hassle-free resolution for all requests.
When an order is successfully canceled, eligible refunds will be processed accordingly. The time required for the refund to reflect depends on the original payment method. Some promotional or discounted purchases may have specific refund conditions. We will notify you once the cancellation is confirmed and the refund is initiated. Our goal is to provide a smooth refund process with minimal inconvenience.
Not all orders can be canceled, especially if they have entered the final processing stage. Items marked as final sale or promotional offers may not be eligible for cancellation. Once an order is shipped, cancellation is no longer possible. If an order cannot be canceled, our team will assist with alternative solutions if applicable. Reviewing order details before confirming a purchase ensures a smooth shopping experience.
We may update our cancellation policy to reflect business and operational improvements. Any modifications will be communicated through this page. Continued use of our website after updates indicates agreement with the revised terms. We encourage customers to check this policy periodically for any changes. Our commitment remains to offer a fair and transparent cancellation process.