Fashion on Its Way to You 

At Silverwing Ventures Private Limited (“we,” “our,” “us”), the team behind Threadnests, we take great care in ensuring a smooth shopping experience for every user (“you”, or “your”). From the moment you place an order to the time it arrives at your doorstep, we focus on efficiency, quality, and care. This policy provides key insights into our shipping and delivery process, helping you stay informed every step of the way. By making a purchase, you agree to the guidelines set forth in this shipping policy. Whether you're indulging in statement pieces or everyday essentials, we strive to deliver fashion with convenience and reliability. 

Bringing Chic Styles to Your City 

• Expansive Delivery Network – We ship to various cities and towns across India, making trendy fashion accessible. 
• Currently Domestic Only – At this time, we do not offer international shipping. 
• From Metro to Small Towns – Whether you're in a lively city or a peaceful town, we ensure your order reaches you. 
• Easy & Effortless Shopping – Browse, order, and receive your favorites - all from the comfort of your home. 
• Expanding Our Reach – We continuously work on increasing our delivery zones to serve more customers. 
• Reliable Logistics Partners – Your order is handled with care by trusted courier services for a secure transit. 
• Stay Updated – We keep you informed about our growing coverage areas, so you never miss out on the latest styles. 

Order Processing: Behind the Scenes 

Every order undergoes a meticulous processing phase before it is shipped. Once your order is confirmed, it moves into processing, which typically takes 1-2 business days. This does not include weekends or public holidays, as our team ensures quality checks and careful packaging. 

When your order is packed and ready to be dispatched, you will receive a confirmation email. This email will include details such as estimated delivery time. Our logistics team ensures accuracy and precision in order fulfillment, so you receive exactly what you’ve selected. 

If you have any concerns regarding your order status during this stage, our customer support team is happy to assist. Keep an eye on your inbox for important updates regarding your purchase. Your satisfaction is our priority, and we strive to make your experience stress-free and enjoyable. 

Estimated Delivery Timeframes 

• Standard Shipping – Most orders arrive within 3-8 business days, depending on your location. 
• Trusted Delivery Partners – We work with reputable courier services to ensure timely shipments. 
• Possible Delays – External factors such as weather disruptions or logistical challenges may occasionally extend delivery times. 
• Careful Handling – Every package is securely packed to reach you in pristine condition. 
• Customer Support Available – If you experience delays, our team is here to help and provide updates. 
• Seamless Shopping Journey – We prioritize speed and security, so your order arrives just as expected. 

Missed Deliveries: What to Expect 

If a delivery attempt is unsuccessful due to an incorrect address or unavailability, our courier partner will make additional attempts. If multiple delivery attempts fail, the package may be returned to us, and re-dispatch may be possible with an additional shipping charge. 

To avoid delays, we recommend ensuring that someone is available to receive your order at the designated address. If you anticipate challenges in accepting your package, feel free to reach out to us in advance. Our goal is to make sure your order reaches you smoothly, without any inconvenience. 

For any delivery-related concerns, our support team is always ready to assist and provide the best possible solution. Communication is key, so we encourage you to check your messages and emails for any updates from our courier partners. A seamless delivery process is what we strive for, and we appreciate your cooperation in making it successful. 

Damaged or Lost Packages? We’ve Got You! 

• Report Issues Promptly – If you receive a damaged package, notify our support team within  48 hours , along with images as proof. 
• Swift Resolutions – Depending on the issue, we will arrange a replacement or process a refund. 
• Handling Lost Orders – In rare cases of lost shipments, we will coordinate with our courier partners to resolve the matter. 
• Secure Packaging – Each order is carefully packed to ensure safe arrival at your doorstep. 
• Customer-First Approach – We are committed to resolving concerns quickly and ensuring a satisfying shopping experience. 
• Dedicated Assistance – Our team is always available to help if your package encounters delivery issues. 
• Hassle-Free Solutions – Whether it’s a replacement or refund, we ensure a fair and transparent resolution. 

Special Packaging for Exclusive Items 

Some products require additional care due to their delicacy, or value. For such items, specific shipping conditions may apply, which will be mentioned on their respective product pages. This ensures you are fully aware of any special handling requirements before making a purchase. 

We prioritize safe and secure packaging to maintain product integrity during transit. If you have any concerns regarding the shipment of fragile or high-value items, our customer support team is happy to provide further details. Your orders are treated with utmost care, ensuring that each piece arrives in the best condition possible. 

Need Assistance? We’re Just a Message Away! 

• Questions About Shipping? – Our support team is here to address all your concerns. 
• Easy Communication – Drop us an email at silverwingventurespvtltd@gmail.com, and we’ll respond promptly. 
• Committed to Customer Happiness – We work tirelessly to ensure a smooth shopping and delivery experience. 
• Fashion at Your Doorstep – Thank you for choosing us—we look forward to bringing you the latest trends!