Shop with Confidence, Return with Ease 

At Silverwing Ventures Private Limited (“we,” “our,” “us”), the dedicated team behind Threadnests, we aspire to offer the best experience for our users (“you”, or “your”). However, we understand that sometimes an item might not meet your expectations. If you receive a damaged or defective product, we sincerely apologize for the inconvenience and will take immediate steps to resolve the issue. To initiate a return or exchange, please reach out to our customer support team within 48 hours of receiving your order. If you receive an incorrect item, notify us promptly, and we will arrange a hassle-free return or exchange. 

Hassle-Free Returns in Simple Steps 

• Dedicated Support Team – Our friendly customer service representatives are here to guide you through the return process. 
• Timely Requests Matter – Ensure that you submit your return request within the specified  48-hour timeframe. 
• Clear Return Instructions – We provide step-by-step guidance to make your return process straightforward. 
• Refund and Exchange Timeline – Processing is completed within 5-7 business days after we receive your returned item. 
• Conditions for Return – Items must be unused, in original condition, and with all tags attached. 
• Smooth Shopping Experience – We aim to make returns and exchanges as simple and stress-free as possible. 
• Satisfaction Guaranteed – Your happiness is our priority, and we ensure fair resolutions for every concern. 

Items That Cannot Be Returned 

Certain items are ineligible for returns due to hygiene, personalization, or other conditions. Intimate wear, socks, and swimwear cannot be returned to maintain hygiene standards. Products that are customized, monogrammed, or tailor-made are also non-returnable unless defective. Clearance or final sale items may not be eligible for return, and this will be indicated at the time of purchase. Any item that has been worn, washed, or altered from its original condition will not be accepted. We encourage reviewing product descriptions carefully before placing an order to avoid any inconvenience. 

Who Covers the Return Shipping Cost? 

• Our Responsibility – If you receive an incorrect item, we will cover the return shipping fees. 
• Your Responsibility – If you return an item due to personal preference, you will need to bear the shipping costs. 
• Recommended Shipping Method – We advise using a trusted courier service for a secure return delivery. 
• Defective or Damaged Items – If a product arrives damaged or faulty, we will provide a return solution at no additional cost. 
• Fair and Transparent Approach – Our return shipping policy ensures fairness and convenience for every shopper. 

How Refunds Are Processed 

Once your return is received and inspected, we will initiate the refund process promptly. Refunds will be credited back through the original payment method for a hassle-free experience. Typically, refunds are processed within 5-7 business days, ensuring a smooth and timely resolution. A confirmation email will be sent once your refund is successfully processed. If you have any questions about your refund, our support team is always available to assist you. 

Need Help? We’re Here for You! 

• Quick and Friendly Support – Have concerns about returns, exchanges, or refunds? We’re happy to help! 
• Easy Communication – Reach us at silverwingventurespvtltd@gmail.com for prompt responses and clear assistance. 
• Reliable Assistance – Our team is committed to resolving your concerns professionally and efficiently. 
• Your Satisfaction is Our Goal – We value your trust and aim to make your shopping experience enjoyable.